Introduction
The VSS Service Advisor Dashboard Application or DASA, is a FIORI based application which serves as a landing page for the service advisor to perform daily operational activity.
Business Context
Service Advisor plays an important role within a service workshop, dealing with various kinds of operational task as well as interacting with customers, suppliers, and technical worker. It is crucial that the service advisor is provided with instant information to take informed decision and react in a timely manner. DASA offers the following benefits for the service advisor:
Improves decision making.
Provides at-a-glance visibility.
Saves time and resources.
Easy performance checks and balances.
Up-to-date progress evaluation.
Direct navigation to transactional activities.
Main Features
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Features of DASA:
Present instant and adequate information to the service advisor to act on specific tasks or situations, resulting in higher productivity and shorter turnaround time.
Better data visibility supports the service advisor in optimizing time on the right tasks.
Consist of several cards that represent specific business information to the service advisor. The cards include Quick Links, My Additional Jobs, Service Orders by Task Status, My Appointments, Delayed orders, My Task by priority, Current Promotion, No Show, Vehicles ready for delivery, My NPS (Net Promoter Score) and Service Quotation by Task Status.
Navigable: By clicking the relevant cards, the service advisor is navigated to the target object where relevant transactional activities can be performed.
Personalization: cards are movable, navigable, and resizable according to user preferences.
The concept built within DASA considers future VSS dashboard applications such as Parts Clerk Dashboard App and Rental Dashboard App. Structure and common dashboard functions are consumable by future dashboard applications.
Solution Overview
DASA is built adhering to the “Overview Page” concept based on the SAP FIORI Web Design guideline. Refer the following link for reference: https://experience.sap.com/fiori-design-web/overview-page/
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11. Service Quotation by Task Status
Technical Overview
DASA is built adhering to the “Overview Page” concept based on the SAP FIORI Web Design guideline. Refer the following link for reference: https://experience.sap.com/fiori-design-web/overview-page/ .
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