...
The VSS Customer Cockpit (transaction /DBE/BP) allows you to view all customer information in one central workcenter. You can use the customer cockpit to update the customer database, to manage customer visits, and trigger VSS quotations and follow-up processes.
You use the Customer Cockpit for a complete, 360-degree view of a customer. The customer cockpit contains all customer relevant information. The customer cockpit views depend on the business partner role assigned to the customer, and can include the following:
General Data
You can access the General Data view from all business partner roles.
You use the General Data view to access and update general information for a customer. This general information includes address and contact and communication information.
Sales and Distribution relevant Data
To work with the Sales and Distribution view, you assign the Customer role to the customer.
You use the Sales and Distribution view to access and update information relevant for the sales processes in VSS, for example a VSS order.
The Sales and Distribution view includes the following tabs:
...
Company Code relevant Data
You use the Company Code view for financial processes, for example order billing.
To work with the Company Code view, you assign role FI Customer or FI Vendor to the customer.
Purchasing
To access the Purchasing view, you assign the Vendor role to the customer.
You use the Purchasing view to access and update purchasing information for vendors.
The Purchasing view includes the following tabs:
...
Tab | Description |
Last Contacts | You can view any previous visits (orders and notification activities) made by the customer. For each visit, you can navigate to the relevant documents. |
Order History | You can view the details of any orders for the customer. You can navigate directly to the orders. You can also create orders. |
Vehicles | You can view all vehicles assigned to the customer. You can navigate directly to the vehicle master record. You can also create a new vehicle, and trigger follow-up processes. |
Activities and Complaints | You can quickly create notifications, navigate to the details, and update notifications. |
Storage Goods | You can view any storage goods relevant for the customer, for example winter tires. You can navigate directly to the storage goods. |
Fact Sheet | You can view concise and clear information about customers (for example, customer vehicles, VSS orders, and open items). |
Relationships
A business partner relationship maps the business-relevant connection between two business partners.