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Since the 2108 release there is a possibility of having multiple activities linked to one service order operation. Such configuration allows multiple technicians to work on a single case represented by an operation during different times. The functionality can be switched on in /PACG/ECM_SCTD VSCTD by checking new field Use ReqAssign.

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Info

Please note that there are some rules and limitations related to usage of ‘Requirements assignments’ tab in service order: 

  • The ‘Reqmnts Assignment’ tab is visible at the operation level only if the fields ‘Work’ and ‘Norm. dur.’ are maintained, otherwise the ‘Reqmnts Assignment’ tab will be unavailable.

  • It is not allowed to have standard activities and ‘Requirements assignments’ activities for one operation at the same time 

  • First activity created to operation/ ‘Requirements assignments’ tab determines the way of proceeding with activities and this operation 

  • While using ‘Requirements assignments’ tab activities, the time of all activities sums into time of operation or exceeds it It is not advisable to use ‘Requirements assignments’ tab and FSM MRS at the same time because of data overlap 

  • During checkout of split activities each activity is checked before final confirmation of operation 

  • During time effort posting with automatic final confirmation set in customizing all activities for operation must have either checkout or time effort already posted.

Inbound processing

Status
title(S4)PACG 200 SP05

  • If option ‘Use req. ass.’ is enabled in transaction /PACG/ECM_SCTD, activity assignment in FSM will result in adding a new requirement assignment tab to the related operation. The ‘person no.’ field in the operation’s internal tab will remain empty.   

  • If a new activity is created and option ‘No new operation’ is enabled in transaction /PACG/ECM_SCTD, a new req. assignment entry will be created in the first relevant operation – with an FSM-relevant control key (/PACG/ECM_CKDET - Control key determination) and whose work center is not excluded in transaction /PACG/ECM_ SCTD_WCE - Service call type work center exclusion. If the option is disabled, a new operation with one req. assignment entry will be created.  

  • Duplicating an activity in FSM will result in adding an additional requirement assignment entry.  

  • If no requirement assignment entry exists, activity’s start and end dates are taken from operation’s constraints or, if constraints are empty, regulated by option ‘Assign. dat/tim’ in transaction /PACG/ECM_SCTD. If req. assignment entries exist, the requirements’ dates are used for activity’s start and end dates.