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4. If you have created a workshop or parts order, split the total amount or a partial amount between one or more guarantors as the bill-to parties by means of an order split. For this purpose, choose the order type Service Workshop (Warranty).

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The warranty claims are further processed in Warranty Claim Processing (LO-WTY): 

1. You send the warranty claim to the reimburser.
2. Once you have received the reimburser's response, you record it in a new version with the transaction Edit Warranty Claim (WTY). Through the action Post and Change VSS Order Status (VSS2DBM2), the system checks whether there is a difference between the amount claimed and the amount reimbursed.

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• Without difference

1. The system posts the version received in FI. The revenue from the warranty is posted directly to the internal order of the warranty-relevant split. The system posts the costs to the internal order of the warranty-relevant split with a percentage in accordance with the split distribution from the internal order of the order header.
2. The warranty-relevant split acquires the status Claim Split Reimbursed (CLAIM_REIMBURSED) and Close Order (ORD_CLOSE).

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• With difference:

1. The system does not post the version received immediately in FI, but initially sets the Difference Between Claim and Reimbursement (CLAIM_DIFFERENCE) indicator in the warranty-relevant split of the VSS order.
2. You call up the Split for Difference Warranty Claim (CLAIM_DIFF_SPLIT) event in the VSS order (transaction /DBE/Order02), with which you then reduce the warranty-relevant split. Depending on the order type you choose, the system either charges the negative difference to the customer (order type Service Workshop 2000 or Service Workshop (Warranty) 2001) or posts them internally (order type Service Workshop Internal 4000). You create a new warranty-relevant split for the difference. The system posts the revenue from the warranty and the cost portions from the internal order of the order header to the internal order of the warranty-relevant split. The warranty-relevant split acquires the status Claim Split Reimbursed (CLAIM_REIMBURSED) and Close Order (ORD_CLOSE).

You can also still post costs to the split of the order header after creation of the warranty claim, which means that you can create the warranty claim before the goods issue for parts is posted or before confirmation of the working times.
Note: Further variants of this process are described in SAP Note 1241418.

Result

In Warranty Claim Processing (LO-WTY), continue to process the warranty claim until it is complete. You can monitor the status of warranty claim processing in the associated VSS order.