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Prerequisites

• In Customizing for Logistics Execution under Vehicle Sales and Service(VSS) > Service > Recall > Define Order Type and Warranty Category for Recalls, you have defined, for each OEM, the VSS order type and warranty category for which you wish to use the recall functions. When you copy a recall to an order, the system uses this information as input for the automatically-triggered order split.
• On the SAP Easy Access screen under Vehicle Sales and Service> Warranty > Recalls > Assign Item Type and Item Category to OEM (/DBE/WTYRCLITEM), you assigned the recall item type (part: MATC, labor value: FRC, text: TEXT) to the VSS item category for the manufacturer.
• At any one time, irrespective of the recall status, the number of vehicles with a recall in the database does not exceed 99,999 (table WTY_RCLOBJ can store a maximum of 99,999 objects).

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1. You create a recall of type CVSS CDBM (VSS Recall).

You can create a recall manually by using transaction Edit Recall (WTYRCL) or, more usually, the recall is triggered via the interface. If the latter is the case, you can edit the recall manually later on the basis of repair instructions. Enter the following data:

• General information and header data:

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• Documents:

You can attach further documents, for example repair manuals, by using functions provided by the Document Management System (DMS). Select Business Document Navigator to do this.

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2. You check the recall.

When you create a new service order for a specific vehicle, the system checks whether open recalls relevant to this vehicle already exist. If so, the memo pad displays a list of these recalls; from this list, you can branch to the recall data and to attachments for the recall, for example, repair instructions.

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