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The check box for "relevant for Service Advisor" must be selected via t-code /DBME/WMA_LCM_PARAMT-Additional parameter determination to populate the preferred service advisor option with the corresponding OAS parameter.
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If the customer’s preferred service advisor is no longer available (resigned, moved to a different workshop …etc.), it will be blanked out, and the customer must choose a new preferred one.
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The VSS order generated from the SRS order would be created with the same preferred service advisor; if the SRS resource ID is the same as the HR personnel number, in case they are different, then BADI(/DBME/WD8_WP2DBM) should be implemented to map the SRS resource ID to the HR personnel number.
- Select the preferred service advisor.
If either the «Meeting with service advisor » or « Pick-up with service advisor » or both parameters are selected, the user can choose their preferred service advisor from the drop-down list.
For the recurring customer, the preferred service advisor would be prefilled based on the allocated service advisor of their previous appointment and can be changed.
The preferred service advisor would be saved in the OAS user’s parameters to be populated automatically with their subsequent upcoming appointments and can be overwritten by the customer at any time.
The SRS configuration- general parameters determine the preferred service advisor resource role.
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Note The allocation level for demand types assigned to the corresponding service advisor parameters (e.g., SAD1, SAD2) must be configured as a single resource. |
- Select preferred date and time
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