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The check box for "relevant for Service Advisor" must be selected via t-code /DBME/WMA_LCM_PARAMT-Additional parameter determination to populate the preferred service advisor option with the corresponding OAS parameter.
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If the customer’s preferred service advisor is no longer available (resigned, moved to a different workshop …etc.), it will be blanked out, and the customer must choose a new preferred one.
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The VSS order generated from the SRS order would be created with the same preferred service advisor; if the SRS resource ID is the same as the HR personnel number, in case they are different, then BADI(/DBME/WD8_WP2DBM) should be implemented to map the SRS resource ID to the HR personnel number.
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Note The allocation level for demand types assigned to the corresponding service advisor parameters (e.g., SAD1, SAD2) must be configured as a single resource. |
- Select preferred date and time
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