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Network order integration has been designed with one of our customers in mind. In order to avoid misunderstandings or issues, we strongly recommend implementing it only with Proaxia’s Expert Support. |
If a project is not related to an SD document, you can specify the network orders' default customer, plant and work center.
This default values set is assigned to specific network order types per each company and will be used for service calls transferred to SAP FSM.
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Default customers sent unconditionally
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Customers set as default in one of the following transactions:
can always be sent to SAP FSM to the company assigned in the above transactions, even if their sales area/company code/no object assignment would indicate that they shouldn’t be sent (see transaction /PACG/ECM_EOAS - Object Assignment, as well as /PACG/ECM_SAASG - Sales Area Assignment, /PACG/ECM_CCAS - Company Code assignments and /PACG/ECM_NOAS - No Object Assignment).
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In certain scenarios, those generic customers usually do not have contract account and sales area but are still required for every company. Starting from add-on 200 SP04 they’ll be always unconditionally sent (e.g. using the sending transaction /PACG/ECM_CUSTMASTER - Customer, address, contact person).