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Note

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title(S4)PACG 200 SP 14
To activate new Service Call configuration, the new selection and IDOC classes must be implemented.entered in /PACG/ECM_CLSASSIG - FSM Connector's Outgoing Messages Configuration for the /PACG/ECM_SERVICECALL_STATUS object:

  • Idoc class /PACG/ECM_CL_S_IDOC_O_SCALLSTA2 

  • Selection class /PACG/ECM_CL_S_SEL_SCALLSTATUS2 

These new classes must be set by the Setup report – customers who would like to use new solution fully, would need to change the configuration manually by themselves otherwise connector will keep running in the ‘old way’.

Old version of /PACG/ECM_SCSTD transaction is maintained in /PACG/ECM_SCSTD2 - ‘Status of Service Call (Obsolete)’. Is remained as a ‘backup’ transaction and moved to /PACG/ECM_OBSOLETE package.

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First, the connector will try to find all matching system statuses in the service order in /PACG/ECM_SCSTD -Status of Service Call. In the below example, we have REL, PCNF, NMAT, PRC and SETC.

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The settings in /PACG/ECM_SCSTD- Status of Service Call only has REL.

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It will search for matching statuses first. If more than one system statuses are found, then it will select from priority 1 to xxx to find the highest priority where the correct cloud status will be sent.

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