Supported objects
Since activity dispatching, acceptance and rejection are communicated with SAP ECC/S4 using Events, make sure that transaction /PACG/ECM_TRIG_SUPO - Supported object send was executed. This serves as confirmation for SAP FSM that ActivityConfirmed, ActivityAccepted and ActivityRejected events should be transferred to SAP ECC/S4.
Draft activities
Company setting CoreSystems.FSM.SyncDraftActivity.Enabled should be set to true.
Control key determination
Control keys for internal and external technicians should be set in transaction /PACG/ECM_CKDET - Control key determination:
Based on this customizing, the operation control key will be changed after assignment of an activity to a crowd technician.
Purchase order creation customizing
Use the following transactions to customize purchase order-related settings:
/PACG/ECM_PORD - General Prop. of FSM Purchase ord.
/PACG/ECM_BSART - Properties FSM Purchase order type