Regions should be transferred from SAP to FSM (only this way) and can originate from one of three types of SAP objects:
Work centers
Planning groups
Address regions
To send an object as a region to FSM, use one of the following sending transactions:
/PACG/ECM_TRIG_GRPAR - Address region as Group
/PACG/ECM_TRIG_RGPWC – Work center as Region
/PACG/ECM_TRIG_RGPPG – Planning group as region
Prerequisites
‘Region’ object added in /PACG/ECM_NOAS - No Object Assignment.
The object region field set in transaction /PACG/ECM_SC_GR – Groups for service call . The region value is taken from an incoming idoc during activity creation if it contains such and during activity change. If there’s no value specified in the incoming idoc, the region is determined according to the transaction below.
Regions for technicians can be customized in transaction /PACG/ECM_P_GR - Group object for technicians . Notice that planning group option isn’t available but can be added with a Z-implementation (e.g. work centers defined as planning groups).
Process
Transfer of planning groups as regions is demonstrated below. The customizing for Company 8 in transaction /PACG/ECM_SC_GR - group object for service call is set as “Planning Group”. The objects are transferred to FSM with transaction /PACG/ECM_TRIG_RGPPG – Planning group as region .
The ID, code, name and description of a new region can be found in an outbound idoc of type /PACG/ECM_REGION. The new region is displayed in FSM under General settings > Service regions.
Regions assigned to activities are sent to FSM in the “Region” field of /PACG/ECM_ACTIVITY_IN idocs.
