Time tasks are necessary to create an effort in the FSM mobile app.
The form of these tasks differs greatly depending on the customizing for a given company and service order type. The role of a time task can be served by:
activity types defined in /PACG/ECM_SOLAF - Subtasks - Filter (Act. Type as TT setting in transaction /PACG/ECM_SCTD – Service Call types definition: Overview and Detail )
operation of a service order (Send Time Task setting in transaction /PACG/ECM_SCTD – Service Call types definition: Overview and Detail )
person-referring task (Task for Technician setting in transaction /PACG/ECM_SCG - Service call general settings )
See examples of time tasks creation and assignment:
Generate a service order related TimeTask based on activity types (‘Act. type as TT’ option set in transaction /PACG/ECM_SCTD, no settings in transaction /PACG/ECM_SCG):
Time tasks - standard approach
Generate a Person related TimeTask based on activity types (‘Act. type as TT’ option set in transaction /PACG/ECM_SCTD, ‘No time task’ and ‘Time task for technician’ set in transaction /PACG/ECM_SCG):
Time tasks - Time task for technician
Generate a service order related TimeTask based on operations of the service order (‘Act. type as TT’ option not set in transaction /PACG/ECM_SCTD, no settings in transaction /PACG/ECM_SCG):
No TimeTask generated (‘No time task’ option set in transaction /PACG/ECM_SCG):
Important customizing transactions
/PACG/ECM_SCG - Service call general settings
No time task - Service Call doesn’t send time tasks. The message type /PACG/ECM_SERVICECALL_TASK will not be sent to FSM.
Task for technician - tasks are sent only once, with the user data (/PACG/ECM_USERMASTER – User), and they are assigned to a person
/PACG/ECM_SCTD – Service Call types definition: Overview and Detail
TAT active - Work with CO activity type for time confirmation. Those activity types are sent per order as defined in transaction /PACG/ECM_SOLAF.
Send Time Task - Send order operation as „task” for time effort capturing.
Split conf - Should time efforts be splitted before posting confirmation.
Act. Type as TT - Activity type as time task.
Not for person - Do not send time task for person.
No technician – No update of technician in assignment
/PACG/ECM_SOLAF - Subtasks - Filter
Only activity types between 101 and 102 (for company 8) will be sent to the cloud and can be used there to capture time on a sub task.
/PACG/ECM_CTET - Time Effort Type
CATS active - If set, then time will be booked in CATS.
CATStxt on - If set, then texts from timeffort / worktime are transferred to CATS entries.
Change from - Start date from which the current CATS profile is used for postings.
Entry Profile - Data entry profile for CATS bookings
Release - If set, CATS entries are automatically released.
Past option - options for allow bookings in the past
Future option - The options for allow bookings in the future
Settlm.Rules - If this option selected the CATS Receiver from the Service Orders settlement rule is determined for CATS entry – it may be sales document item, CO order, PSP element, network item.
Fill send cctr - Fills sending cost center in CATS entry from persons cost center assignment in infotype 0001.
Fill rec cctr - Fills receiving cost center in CATS entry from a) Workcenter of service order operation (time effort) b) persons cost center assignment in infotype 0001 (worktime)
ActType PA0315 - Uses individual source Activity Type for time postings from infotype 0315.
/PACG/ECM_CSPLIT - Time Effort - Time Frames for Activity Type
Depending on the original activity type, weekday, start and end time, duration from and duration to an activity type and a/a type is determined for posting CATS entry / IW41 from FSM time-effort. When crossing end time, it is automatically split into several postings.
