FSM Cloud Connector for Consultants
Introduction to SAP Field Service integration with SAP ECC/S4
A high level overview of the integration architecture and a happy flow scenario.
Master data customizing
Essential customizing steps for transfer of master data objects: users, business partners, equipment, items and warehouses.
Request creation
PM orders and operations created in SAP ECC/S4 become service calls and activities visible in FSM. Customizing and a demo of integration flow.
Planning preparation
Creation of reserved materials, person reservation management and prefilled checklist generation.
Activity scheduling & dispatching
Customizing and a demo of integration flow for the process of activity dispatching.
Activity execution
Customizing of objects reported during activity execution: time reporting, material consumption, expenses, mileage, feedback codes, checklists and checkout. Demo of integration flow.
Enhancement options and monitoring tools
A guide to extension possibilities and integration monitoring.