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Having at least a single FSM company created is a must to use Field Service Management.

Create FSM Company with FSM Admin Portal

Currently, recommended way of creating FSM companies.

  1. After logging in to FSM Admin portal, navigate to Companies section and press Create button

2. Pressing ‘Create' button will lead to the ‘Create Company’ screen - here enter a name for the new company and set its type to ERP (doing so reveals two additional input fields). In order to create a new company following information must be included:

  • Name - this in fact is a FSM Company Id which is then required, among the other, by the message broker configuration

  • Type - type of configuration associated with the company, as mentioned above must be set to ERP in case of companies which are supposed to be integrated with one of the following ERP systems: SAP Business One or SAP ECC or S/4HANA.

  • Connector Type - defined type of connector which will be used for integration. In case of Proaxia FSM Connector this must be se to PROAXIA_CON_ERP_SAP_ECC

  • Connector Version - this property defines minimum client version (message broker version in case of Proaxia connector) which is permitted to connect to FSM. Information on connector’s version currently used is displayed in FSM Admin Portal in companies' list together with the name of used connector type (in the brackets).

As of Message Broker version 3.5 it sends its internal version to FSM instead of configuration property ConnectorVersion. To learn more check Message Broker versions matrix and 3.X - Message Broker application config file

3. Last step is saving filled form by pressing ‘Save’ button

Create FSM Company with E4C Cloud Manager

 Click to learn more about Cloud Manager. Please keep in mind that this solution is not recommended anymore.

Download Cloud Manager file below:

In order to create a new company using E4C Cloud Manager you must log in to the desired account and switch to ‘Companies’ tab (this is the default tab the application opens with).

The opened screen consists of the list of existing companies and two buttons:

  • New company - when this one gets pressed, an additional window pops up where user must fill in a name for the company being created and its description

  • Delete selected - with button in turn, it is possible to remove company in FSM. User must select a company which is about to be deleted and press this button. Application will ask for confirmation and will continue with deletion if decision was positive

In case of issues with logging into Cloud Manager, make sure the following account settings are enabled in FSM admin:

  • Legacy Password Hash Supported

  • Legacy Authentication Log-in Supported

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