Learn how activity and service call properties in SAP FSM are mapped with service order operation/service order data in SAP ECC/S4:
Activity
SAP → FSM
FSM property | Source in SAP ECC/S4 |
Planned start date | If https://proaxia-prod-doc.atlassian.net/wiki/spaces/PFCC/pages/2094727169/PACG+ECM+VSCTD+-+Service+Call+types+definition#Activity-start%2Fend-from-order-header is set, basic dates from service order header are used. Otherwise, operation constraints are used. If constraints cannot be found, field https://proaxia-prod-doc.atlassian.net/wiki/spaces/PFCC/pages/2094727169/PACG+ECM+VSCTD+-+Service+Call+types+definition#Activity-planned-start%2Fend-date determines the date source.
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Planned end date | If https://proaxia-prod-doc.atlassian.net/wiki/spaces/PFCC/pages/2094727169/PACG+ECM+VSCTD+-+Service+Call+types+definition#Activity-start%2Fend-from-order-header is set, basic dates from service order header are used. Otherwise, operation constraints are used. If constraints cannot be found, field https://proaxia-prod-doc.atlassian.net/wiki/spaces/PFCC/pages/2094727169/PACG+ECM+VSCTD+-+Service+Call+types+definition#Activity-planned-start%2Fend-date determines the date source.
The field https://proaxia-prod-doc.atlassian.net/wiki/spaces/PFCC/pages/2094727169/PACG+ECM+VSCTD+-+Service+Call+types+definition#Calculation-of-activity-end-time can overwrite the end date determined based on this option! If set to ‘Add work’ or ‘Add duration’, the end date would be calculated by adding duration or work to the planned start date |
Original Estimate | Operation duration |
Planned duration | Operation’s work |
Earliest start date |
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Due date |
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FSM → SAP
FSM property | Target in SAP ECC/S4 |
Planned start | Operation constraint start date (Earliest start/Latest start also updated)  |
Planned end | Operation constraint finish date (Earliest finish/latest finish also updated) |
Duration | Duration updated only if https://proaxia-prod-doc.atlassian.net/wiki/spaces/PFCC/pages/2094727169/PACG+ECM+VSCTD+-+Service+Call+types+definition#No-oper.-work%2Fduration-update-from-FSM not set; Operation duration normal |
Planned duration | Operation work activity |
Earliest start date | No impact |
Due date | No impact |
Service call
SAP → FSM
FSM property | Source in SAP ECC/S4 |
Start date |
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End date |
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Due date | Use the finish date from service order header: |
FSM → SAP
FSM property | Target in SAP ECC/S4 |
Start date | Service order headed basic start |
End date | Service order headed basic finish, but only if the due date was not maintained in FSM |
Due date | Service order headed basic finish - priority over end date if both were maintained in FSM |