This view allows selecting default properties for service calls created from FSM.
S/4 HANA Service Order Header
S4PACG 300 SP03
When the new organization model is enabled (Service > Basic Functions > Enterprise Organizational Management > Enable Enterprise Organizational Model), the following fields are displayed:
The Service Organization and Service Team fields are used to determine the target organizational data for service orders created in FSM. By default, the system determines a team automatically based on the responsible person of an inbound service call. FSM Cloud Connector overwrites it based on config only if no responsible person was entered in FSM.
When the new organization model is disabled, the following fields are displayed:
Parameter | Lean Service Order |
|---|---|
Transaction type for Confirmation | Transaction type after making Time effort or Material Consumption. This field decide what type of Follow-Up document will be created on Lean Order |
S/4 HANA Service Order Item Section
Parameter | Lean Service Order Item |
|---|---|
Item Category | Category of Item on Lean Order after creation activity in FSM |
Product | Decide what Product will be assigned to the Item on Lean Order after creation activity in FSM |
Time Unit | Units for Itemssat |
Status Released | Decide what system system status will be assigned to Item with Released status after creation Activity in FSM |
Status Completed | Decide what system system status will be assigned to Item with Completed status after Close/Complete Activity in FSM |