Connector supports processes for Maintenance Service on S/4HANA systems. User can go through the process end-to-end in SAP Fiori Application.

Advanced Execution Service Order (AESO) is composed of two separate processes:

• Corrective Maintenance Order - process of maintaining the technical objects whenever a breakdown or failure occurs. This process could start with or without a quotation. More business details are available on: https://rapid.sap.com/bp/#/browse/categories/sap_s%254hana/areas/on-premise/packageversions/BP_OP_ENTPR/S4HANA/2022/DE/9/EN/scopeitems/6AU

• Preventive Maintenance Order - creating a service plan in SAP S/4HANA, as well as creating schedules and service orders. Corrective Maintenance Order is the follow-on process for furthering processing the maintenance service order. More business details are available on: https://rapid.sap.com/bp/#/browse/categories/sap_s%254hana/areas/on-premise/packageversions/BP_OP_ENTPR/S4HANA/2022/DE/9/EN/scopeitems/6F1

How to start the process in Connector

The customizing /PACG/ECM_VSCTD - Service Call types definition must be extended by new entries to switch on AESO functionality in Connector. It is necessary to add new entries with Order Type:

• YBA1 for Corrective Maintenance

• YBA2 for Preventive Maintenance

New approach to Business Partner

In both processes Business Partners are not stored in PM order. They are linked directly to Service Order (look at the Corrective graph above). This solution is caused by specific process flow for Preventive Maintenance Order where PM order (before advanced execution service order) was created as first with empty BP. Summarizing, now BP are transfer from AESO to the FSM and PM orders in this area are skipped.

Connector processes working with MCSO

For now basics functionalities of Connector are working with AESO process. Messages which are connected with happy flow process is available seamlessly:

• Releasing service order with activity

• Reserved materials - all scenarios works (on technician storage location, DC, MM and SD scenario)

• Time efforts

• Mileages

• Expanses

• Smartforms

• Goods movements

• Checking out

• Feedback codes

• Attachments