/PACG/ECM_SCTDD – Service call type – Default values

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In Plant Maintenance orders a link to a customer usually not exists. However, SAP needs a customer link for a nevertheless occurring sales activity (contact) and "dummy" customers may be entered here. All sales activities for these order types are then created for this customer
If start- and end of activity (times) are not entered in the order standard values for sales activities can be set here.
If the entry is missing from this configuration, then the following error "Cannot determine WorkCentre for equipment and order New." may appear during inbound IDOC processing.

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Default customers sent unconditionally

ADD-ON 200 SP04

Customers set as default in one of the following transactions:

• /PACG/ECM_SCTDD - Service call typ - Default values

• /PACG/ECM_SCTDF - WBS (Service call) - Default values

• /PACG/ECM_SCTDE - Service call typ (SN) - Def. values

• /PACG/ECM_SCTDA - Service call typ (NW) - Def. values

can always be sent to SAP FSM to the company assigned in the above transactions, even if their sales area/company code/no object assignment would indicate that they shouldn’t be sent (see transaction /PACG/ECM_EOAS - Object Assignment, as well as /PACG/ECM_SAASG - Sales Area Assignment, /PACG/ECM_CCAS - Company Code assignments and /PACG/ECM_NOAS - No Object Assignment).

In certain scenarios, those generic customers usually do not have contract account and sales area but are still required for every company. Starting from add-on 200 SP04 they’ll be always unconditionally sent (e.g. using the sending transaction /PACG/ECM_CUSTMASTER - Customer, address, contact person).