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Customer Portal

Customer Portal

The Customer Portal is a customer-facing responsive web application, designed to manage aftersales interactions with the dealership.​

Please note that the Customer Portal is a successor of the OAS application and can seamlessly replace it. There is no data or users migration required.

Business Value

  • ​Enhanced Operational Efficiency - better appointment management, reducing idle time and optimizing workflow.​​

  • Increased Revenue – Additional job via Health check and usual technician diagnosis enabling customers to approve additional tasks through the app can lead to increased upselling opportunities.​

  • Improved Customer Satisfaction - customers are kept informed about the progress.  ​

  • Cost Savings - automation of scheduling, customer approval, and payment processes can reduce the need for manual administrative work.​​

  • Data-Driven Insights -  valuable data on customer satisfaction levels.

 

Key Features

  • Scheduling vehicle service appointments.​

  • Job card monitoring for transparency.​

  • Vehicle health check report for the customer vehicle.​

  • Review and acceptance of additional jobs .​

  • Online payments for cashless customer journey.​

  • Collecting customer feedback via surveys.​

  • User account, though suggested, is not necessary.

 

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