DPF - Functions

This section describes the main functionalities in the Digital Payment Framework.

Flexible Payment Integration Options

Digital Payment Framework offers the following payment integration options:

Payment integration with SAP Digital Payment Add-on (SAP DPAO)

The SAP Digital Payment Add-On is a cloud-based software service offering that allows processing of digital payments through various payment methods, such as credit cards and external payment providers such as PayPal, in a secured environment. By opting for this payment integration option, you get:

1. Out-of-the-box integration and centralized payment operations between VSS and SAP Digital Payment Add-on and multiple PSPs through stable interfaces.

2. Simplified real-time digital payments processing with multiple PSPs reduces significant implementation efforts.

3. Readily available integration with new PSPs and payment methods, and customer awareness of the fixed costs ahead of integration (unlike with custom project implementations). Refer to following link for list of PSPs that has out-of-the-box integration with SAP Digital Payment Add-On:

https://help.sap.com/docs/DIGITALPAYMENTS/62bf12232b35472b90d531f867ffacd1/aecbbf5772a44f7faa9a96bcfaf7d6b9.html

Digital Payment Initiation

Customer can make payments for the following documents in VSS:

1. Down Payment Request

2. Invoice

Creation of both documents are triggered from dedicated VSS events which will trigger an email notification containing a link to VSS customer portal. This link redirects the customer to the VSS customer portal where he/she can view the document information and amount to be paid.

Open

Example of payment email notification

Configurable Payment Options

Multiple payment options can be configured in Digital Payment Framework. Nevertheless, different PSP supports different payment options, therefore only valid payment options applicable to the PSP of choice should be configured in Digital Payment Framework.

Open

Payment Receipt

Digital Payment Framework provides payment receipt in PDF format. The payment receipt form is configured as part of the Cash Desk Work Center customizing. The payment receipt can be downloaded from the VSS customer portal. In principle, the payment receipt is provided as example only. Customer may use it or opt to develop their own payment receipt according to their business requirement.

Automatic FI Document Clearing

As a standard order processing in SAP, each business document (down payment request or billing) that is finance-relevant must be cleared. Digital Payment Framework provides automatic finance document clearing process upon receiving successful payment transactions from the PSP.

Reprocessing

It should be considered that FI document clearing could fail for whatever reason for example document locking or inactive GL account. Digital Payment Framework supports the functionality to deal with scenario where reprocessing is required. For example, if the payment is successful but the invoice is not cleared, reprocessing should be executed to clear the invoice. Automatic reprocessing is executed immediately for several times. If the FI document clearing still fails, the VSS Digital Payment Transaction Monitor FIORI application can be used to correct the error or to perform manual reprocessing.

VSS Digital Payment Transaction Monitor FIORI Application

Online payment processing involves the transmission of sensitive information such as credit card numbers, bank account details, and personal information. When initiating a payment online, there are many factors that could result into payment being successful or a single glitch can lead to an online transaction failing. Providing accurate payment information ensures successful payment transaction. However, payment transaction can fail due to various factors such as downtime, connection issue, incorrect data, or security concern.

Therefore, in case of failed payment, it is important that the root cause of the failure is identified. Appropriate error log and event monitoring are required for troubleshooting purposes. This is to handle failed processing within Digital Payment Framework. On the PSP side, each PSP normally provides a dashboard where error log and payment events can be monitored. Customer can also request ad-hoc report from the PSP pertaining to the respective payment transactions.

For Digital Payment Framework troubleshooting and payment monitoring, the VSS Digital Payment Transaction Monitor FIORI application can be used to monitor payment transactions. This application consists of selection criteria and fetches data from the Digital Payment Framework payment transaction table.

Perform the following activities before intending to use the VSS Digital Payment Transaction Monitor FIORI application:

1. Assign PFCG role “/DBE/DPF_UI” to the SAP User ID.

New VSS Event to view payment status from VSS Order

A new VSS Event (VW_PYMT_STS) is introduced to support daily operation and provide immediate access to payment status information directly from the VSS Order. Upon clicking this event, a pop-up screen will appear containing list of payment information relevant for the VSS Order. Payment displayed on this pop-up screen displays all payment information regardless the mode of payment (manual or online (Digital Payment Framework)).