Prerequisites

You have done the required steps described in Order Processing for Vehicle Service with Service Contracts.

Procedure

In the Customer Service menu under Service Agreements Contracts Contract Create , create a service contract with contract type VSS Service Contract (QSC).

Note

On the Sales tab page, you must enter the contract start and end dates, otherwise the system does not display the service contract in the input help when you assign the service contract to the service contract release order (see Creating Service Contract Release Orders, step 2).

2. Specify the service by entering service contract items with material type DIEN. These service contract items are a group of order items that you enter in Creating Service Contracts for Release Orders.

3. On the Vehicles tab page, enter for each service contract item the vehicles for which the agreed service is valid. You can assign a vehicle to several service contract items or several vehicles to one service contract item.

Note

During the time you process the contract, the vehicle assigned to the contract is locked for all other transactions.

4. You can define the coverage details of the service contract at item level (see Order Processing for Vehicle Service with Service Contracts, section “Prerequisites”). On the Coverage Details tab page in the Covered Service field, you can enter for each service contract item how often the customer is entitled to receive the service. You can also define which percentage of which services are covered by (settled to) the service contract. To do so, enter the relevant service item groups, packages, and percentages.

5. In VSS Data tab page, on the Coverage Details in the Mileage - from, to & mileage unit fields, you can enter the vehicle mileage range for each service contract item to limit the validity of the service contract item based upon the vehicle mileage.

6. After you have assigned the vehicle to the service contract item, the system updates the vehicle history by using the vehicle action Create Assignment of Vehicle to Contract (QCVA) and generates a link to the service contract. If you delete the assignment of the vehicle to the contract item, the system updates the vehicle history by using the vehicle action Delete Assignment of Vehicle to Contract and deletes the link to the contract.

Note

The vehicle history is only updated if you have deleted the vehicle assignment in all service contract items.

6. If you want to cancel the service contract items, enter a reason for cancellation on the Sales A tab page. Again, the vehicle history is only updated if you have canceled all service contract items that have been assigned a vehicle.

7. If you want to cancel the service contract items and the service contract, enter the cancellation data on the Contract Data tab page at item level and at header level, respectively.

8. If you choose the pushbutton Display doc. header details in the contract (or Start of the navigation path Goto Next navigation step Head. Sales End of the navigation path ), all service contract release orders with reference to this contract are displayed on the VSS Orders tab page (see Creating Service Contract Release Orders). You can navigate directly to the service contract release order from there.

9. In the customer service menu, you can create various lists for the contracts by choosing Start of the navigation path List Editing Next navigation step Display End of the navigation path (transaction IW75), Contract List (VA45) and Follow-Up Actions (VA46).

More Information

For more information about service contracts, see SAP Library for SAP Business Suite on SAP Help Portal at http://help.sap.com/s4hana. Under Product Assistance, choose a language. In SAP Library, choose:

Customer Service (CS) > Service Agreements > Service Contract

Enterprise Business Applications > Sales > Order and Contract Management > Sales Contract Management > Customer Service Processing (SD-SLS-QA) > Service Contracts

Browser not supported