Cloud message to SAP object configuration

🕑 Cloud Message to SAP object configuration

Mapping between cloud message types, DOKOB (Linked SAP object) types, business types and ERP objects. It is necessary for proper handling of BDS and DMS attachments.

This mapping used to be partially ‘hard-coded' and should not be modified unless with special caution and reason.

Field	Description	Example value
CLOUD_OBJECT	Cloud message type	SERVICECALL
BUS_TYPE	Type of Objects in Persistent Object References	BUS2088
OBJID	ERP Object ID	SERVICECALL
DOKOB	Linked SAP object	AFKO

Currently, the following values should be filled after running the setup program:

ACTIVITY	/PACG/ECMA	ACTIVITY	/PACG/ECMA
ACTIVITY	BUS1037	ACTIVITY	/PACG/ECMA
BUSINESSPARTNER	KNA1	BUSINESSPARTNER	KNA1
BUSINESSPARTNER	KNA1	CUSTOMER	KNA1
BUSINESSPARTNER	LFA1	BUSINESSPARTNER	LFA1
BUSINESSPARTNER	LFA1	CUSTOMER	LFA1
CHECKLISTINSTANCE	/PACG/ECM1	CHECKLISTINSTANCE	/PACG/ECMC
CHECKLISTTEMPLATE	/PACG/ECM2	CHECKLISTTEMPLATE	/PACG/ECMT
CHECKLISTTEMPLATE	/PACG/ECM2	CHECKLIST_T	/PACG/ECMT
EQUIPMENT	BUS0010	EQUIPMENT	IFLOT
EQUIPMENT	EQUI	EQUIPMENT	EQUI
EXPENSE	BKPF	EXPENSE
EXPENSE	BUS2072	EXPENSE
ITEM	BUS1001006	ITEM	MARA
PURCHASEORDER	BUS2012	PURCHASEORDER	EKPO (EKKO for S4)
SERVICECALL	BUS2002	SERVICECALL	AFKO
SERVICECALL	BUS2007	SERVICECALL	AFKO
SERVICECALL	BUS2054	PROJECT	PRPS
SERVICECALL	BUS2054	SERVICECALL	PRPS
SERVICECALL	BUS2088	SERVICECALL	AFKO
SERVICECALL	BUS2038	SERVICECALL	PMQMEL
SERVICENOTIFICATION	BUS2078	SERVICENOTIFICATION	SMQMEL
SERVICECALL	BUS2080	SERVICECALL	SMQMEL
SERVICENOTIFICATION	BUS2080	SERVICECALL	SMQMEL
SERVICENOTIFICATION	BUS7050	SERVICENOTIFICATION	SMQMEL
SERVICENOTIFICATION	BUS7051	SERVICENOTIFICATION	SMQMEL
SERVICERATING	/PACG/ECM4	SERVICERATING	/PACG/ECMS
SIGNATURE	/PACG/ECM3	SERVICERATING	/PACG/ECMS
SIGNATURE	BUS2088	SERVICERATING	/PACG/ECMS
SIGNATURE	/PACG/ECM4	SERVICERATING	/PACG/ECMS
SKILL	BUS7030	SKILL	/PACG/ECMQ
PERSON	BUS1065	PERSON	PLOGI

Attachments for Signature

(S4)PACG 200 SP04

For Signature attachments created during Checkout, a new Business Object - '/PACG/ECM4' (FSM Checkout) has been created and replaced the previously used object 'SCOK'. This object is set up automatically. The ‘Cloud Message to DMS object' mapping (transaction /PACG/ECM_CUST_ATTA) is updated after executing the setup program. The FSM checkout object can be used also for DMS storage method, due to updating the TCLO table by the FSM Cloud Connector setup program.

Additional prerequisites for BDS attachments - after running the setup program, object /PACG/ECM4 should be maintained in transaction OAC3 (at least for JPG attachments), as well as in the 'BDS configuration' node of transaction /PACG/ECM_CUST_ATTA.

Additional prerequisites for DMS attachments - after running the setup program, object /PACG/ECMS should be maintained as an object link to a relevant document type in transaction DC10.

Attachments for checklist instances and templates

(S4)PACG 200 SP04

DMS attachments for checklist instances and checklist templates are stored using the special objects delivered with FSM Cloud Connector - /PACG/ECMC and /PACG/ECMT.

Learn more: DMS attachments for checklist instances and templates

DMS attachments for maintenance orders and maintenance order operations (S4 only)

(S4)PACG 200 SP04

DMS attachments added to maintenance orders (S4 object PMAUFK) can be sent to FSM. Attachments added to a service call in FSM (created based on a maintenance order) can be stored as maintenance order attachments in SAP S4. On SAP ECC the object AFKO is used for both service and maintenance orders, on SAP S4 two separate objects exist and can now be used. DMS attachments added to maintenance order’s operations can be sent to FSM for activities. Attachments added to an activity in FSM can be stored as both activity and maintenance order operation attachments in SAP S4.

Learn more: DMS attachments added to maintenance orders

Attachments for Skills (crowd)

(S4)PACG 200 SP04

DMS attachments added to Skills in crowd will be saved in SAP ECC/S4 with link to object /PACG/ECMQ.

Prerequisites

enable ‘Short skill key’ in transaction /PACG/ECM_SKTAG -General settings Skill_Tag. PPDPIM (HRP1001) qualifications should be used.
make sure that /PACG/ECMQ can be found in field ‘SAPOBJECT’ for cloud message type ‘SKILL’ in the hereby described configuration node
Maintain /PACG/ECMQ as an object link for the relevant document types in transaction DC10:

Example

The number corresponds to the Skill ID found in table /PACG/ECM_SKILL:

Attachments for Person

(S4)PACG 200 SP07

GOS/BDS attachments added to employees (transaction PA30) will be automatically transferred to FSM and displayed in FSM master data - on Person level, under the tab ‘Attachments’:

Attachments added in FSM master data for a Person under the tab ‘Attachments’ or ‘Personal information’ can be saved as GOS/BDS attachments in SAP ECC/S4 (to be displayed via PA30 → 'Attachment List').

Attachments deleted in SAP ECC/S4 will be automatically deleted from SAP FSM and vice versa.

The solution currently does not cover DMS storage method. If ‘DMS’ is the default storage method for all attachments, it is recommended to adjust ‘Inbound configuration’ in such a way, that attachments for object PERSON will be saved as GOS or BDS.

Prerequisites

The following ‘Cloud message to SAP object configuration’ entry should exist:

PERSON

BUS1065

PERSON

PLOGI

It will be created automatically after executing the setup program.

Attachments for notification-based service calls

(S4)PACG 200 SP08

GOS/BDS/DMS attachments added to service and PM notifications in SAP ECC/S4 can be transferred to FSM as service call attachments, if the notifcation-based service call scenario is configured. Make sure to enable attachments for a given notification type in transaction /PACG/ECM_SCTDQ - Service call types (SN) definition (“Send attachment”) and adjust the mapping configuration for object types BUS2080 and BUS2038 as shown in the table at the top.