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Redesign of the service call status customizing ( /PACG/ECM_SCSTD)The FSM Cloud Connector component was released on 02.09.2024.

FSM Cloud Connector release PACG 200/S4PACG 200 SP14 aligns with SAP FSM release 2408

⚠️ Important info

⚠️ Post-installation steps

1.

2. Notes' installation

  • Check other notes and install relevant ones

3. Run /PACG/ECM_SETUP

Change Log (SAP NOTE xxxxxxx)

Category

Feature description

Business partners

Multiple addresses for business partner

This feature is fully supported in the systems using central business partners management (BP). From now on, Connector can correctly handle any number of address added in FSM to a single business partner.

Equipment

Relocation of the ‘MAX EQUI’ parameter

Due to introduction of a new param controlling number of equipment sent with service call, the param controlling number of equipment sent with subhierarchy was moved to /PACG/ECM_EQ1 configuration transaction

Service orders

Redesign of the service call status customizing

The latest Connector release delivers new version of /PACG/ECM_SCSTD transaction. Although its layout has not change its functionality was reimplemented in such a way that it’s easier to use and less error prone.

Control the number of equipment sent with service call

In addition to the existing parameter which can limit the number of equipment sent with subhierarchies this SP brings another one - a parameter that can limit the number of equipment sent with a service call

Administration & Monitoring

Change layout of /PACG/ECM_CPROP

To improve usability and intelligibility of the basic settings of FSM Connector we have entirely redesigned the /PACG/CPROP transaction

Enhancements in /PACG/ECM_ALV_USERS

Transaction /PACG/ECM_ALV_USERS is now capable to show the personal area to which FSM users are assigned to. More over, it is also possible to search users based on their assignment to personal area.

New feature of FSM Cockpit

The FSM Cockpit can now show information about the actual size of Connector related data tables. This information is update by dedicated report which can be executed on demand or scheduled as a background job

FSM Activities

Optional sending of activities with service order

In SP09 we disabled unconditional sending of all activities triggered from the selection class of service call. It turned out however that on rare occasions such a process is required by therefore from now on it can be enabled by a dedicated option

Suboperations reflected as hierarchy in FSM

By default, for each pair operation and suboperation Connector creates independent activity. In this release we have implemented a feature which can modify Connector’s behaviour and when enabled, for a pair operation and suboperation it creates activity and a follow-up activity (former suboperation)

Region update on technician’s reassignment

From now on, when an activity is reassigned to a technician belonging to a different work centre than the initial one, and the region determination is based on the operation’s work centre, the Connector will update the activity’s region assignment accordingly.

Performance

Authorization Objects

Obsoleted transactions

New transactions

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