This is an additional configuration screen allowing the ability to exclude sending service orders based on work center (either from service order header or from service order operation).
The customizing is created as a cluster view.
On the first level the list of companies is displayed.
The next level is divided into 3 main parts where different types of service requests can be managed:
general service orders
network based service orders
service notification based service orders
Each list displays active service call types, network order types or notification types per company, The data in this level cannot be edited and is derived from set up /PACG/ECM_SCTD.
In the Service order exclusion level the actual work center exclusion can be defined.
One can specify the exclusion level - header or operation and the exclusion conditions using standard options such as single value, greater than, less than, range etc.
Please note that the exclusion on the header level does not automatically mean exclusion for the whole service order. In case this is needed, the exclusion on two levels - header and operation needs to be defined.
Please note that this functionality blocks sending of orders from SAP ECC/ S4 to SAP FSM. The service calls created on the FSM side for which the work center will be determined as one from the exclusion list will be processed anyways.