The diagram below demonstrates the process of automatic sending of equipment hierarchy master data for equipments entered in the service order header or object list, triggered when transferring a service order to SAP FSM.
Make sure the ‘Equip. ServOrd’ and ‘Send sub hier’ fields are set in transaction /PACG/ECM_EQ1.
To limit the number of sent objects, verify also the setting https://proaxia-prod-doc.atlassian.net/wiki/spaces/PFCC/pages/72974378/PACG+ECM+SCG+-+Service+call+general+settings#Max.No.Equi%2FFL.
Add an equipment to the service order’s header in transaction IW32.
Keep in mind the structure of the equipment meant to be sent.
Navigate to transaction /PACG/ECM_SCALL and enter the number of a service order to be sent.
After executing, apart from standard service call-related idocs, four outbound equipment idocs are generated (also address or item, if relevant). The number of transferred equipments corresponds to the number of top-down structure elements of the sent object (in this case equipment had three sub-objects).
