Prerequisites

You define up-selling or cross-selling for each order at the item level. The options for up-selling or cross-selling can be displayed, selected, and copied into an existing order. For example, a part can be replaced by another valid part or package (comprising part and labor value).
You can access the order processing function either directly in the system or using the SAP NetWeaver Business Client (NWBC).
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If you are using the SAP NetWeaver Business Client (SAP NWBC) 4.0 for Desktop, access it from DBM Master > Vehicle Processing > Order Processing > Order Processing.
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In SAP NWBC 4.0 for Desktop, select the item, choose Maintain Items, and from the available menu options choose Up-Sell/Cross-Sell.
Note: You can alternatively replace the original package itself with another package by choosing the corresponding menu option.
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In case of up-selling, the original item gets rejected or deleted based on your Customizing setting under Logistics Execution > Dealer Business Management (DBM) > Order > Specific Processes > Up-selling and Cross-selling > Define Replacement Procedure.
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