For each company and sales area-dependent object (based on mapping in /PACG/ECM_EOAS - Object Assignment), define sales areas allowing for transfer to a given company. In other words, this transaction defines sales areas that objects of a given type have to be created in to be sent to a given company.
Only one entry can be set as default for a given object in one company. E.g. if there are two entries for object CUSTOMER in company 1, only one should be set as default. If one entry is already set as default and the user sets another entry for the same object in the same company as default, after clicking the ‘save’ button only the second entry will remain default (radio button behavior). If one entry is already set as default and the user sets another entry for the same object in the same company as default, after clicking the ‘save’ button only the second entry will remain default (radio button behavior).
In the example below, customers created in sales areas 1000-10-01, 1000-10-10 and 1000-10-20 can be transferred to company 1000 in SAP FSM. Customers belonging to other sales areas cannot be sent.
If Common Distribution Channel and Common Division are used on your system, then the entry for object CUSTOMER must be the common channel and common division, regardless of any other available distribution channel and division. Otherwise transfer of customer master data will fail.
Rules
Objects are sent from SAP to different cloud companies. Cloud Companies are reflected in E4C Companies. It must be decided, if the object is relevant for a given company.
Rule: When the object is created / updated in one of the Sales Areas configured, it will be sent to the cloud company. The "Default" flag does not matter.
The object is being created in SAP. It is to be created in the given Sales Area.
Rule: It will be created in the Sales Area, which is marked using "Default" flag. Only one Sales Area can be marked as default.
Intercompany
Learn more about the process of sending intercompany customer master data: Customer intercompany master data
1. During sending of a service call to company 8 it is checked if there exist open service orders using the same customer (partner function sold-to) but created for a different sales area.
a. Service orders’ phase should be ‘Released’
2. Sales areas of the found service orders should match Sales Area Assignment relevant for company 8 and object ‘CUSTOMER’. Also the ‘Intercompany’ setting must be checked.
3. If the above process is successful, a /PACG/ECM_ITYPE_CUST_SINGLE idoc (with the customer from sales area 1000-10-10) is sent to company 8, together with the service call.