FSM Cloud Connector was prepared for ID sharing with SaAM. This accelerates the FSM planning to be consumed from SaAM mobile via SAP backend
Implementation of BadIs in customer system required with minimal efforts (no standard deployment as 2 AddOns interlink each other)
Documented Support is limited currently for CS & PM orders, further integrations could derive adjusted logic
1:1 relationship of activities and operations
When FSM Cloud Connector is used in parallel with the Service & Asset Manager, the mobile integration logic of SAM must be followed. SAM uses the responsible person and dates from operations. Planning results in update of one operation per one activity. The scenario where multiple activities are assigned to a single operation cannot be supported by SAM.
Customizing prerequisites
The following customizing ensures correct 1:1 relationship of activities and operations:
Customizing transaction | Field | Required value |
|---|---|---|
Use req. ass. | disabled | |
MRS active | disabled | |
No new oper. | disabled | |
Act. operation | enabled | |
No technician | disabled |