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After creating new entries/changing existing entries and pressing the SAVE button, all the created/updated technicians should be automatically sent to FSM. In the transaction version delivered in Add on 2105 and above, employee (personnel number) record linked to the user is sent and updated as well.
Sending user data to cloud (relevant for older FSM Cloud Connector versions)
The manual user/employee sending should be performed if in your FSM Cloud Connector version the older user maintenance transaction is still used. After having added user account for Cloud synchronization, the user data has to be sent to the cloud. In order to do that, an FSM Cloud Connector menu should be opened (transaction code /n/pacg/ec while in SAP main menu) and Send user master option should be selected.
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3.In the field ID/number enter the SAP user name:
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4.Save the changes.
Sending employee data to cloud (relevant for older FSM Cloud Connector versions)
This step is relevant for add-on version 2102 and older. Besides sending users, it is also a good idea to synchronize with the Cloud the employee data. Employee data can be used in the Cloud as a fallback, when a given user account hasn't been synchronized to the cloud. In order send employee date to the Cloud, an FSM Cloud Connector (E4C) menu should be opened (transaction code /n/pacg/ec while in SAP main menu) and Send employee master option should be selected.
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