Preparation of user in SAP

User accounts are synchronized between SAP and FSM. As such, in order to enable a mobile user, the user's account has to be prepared in SAP first, then synchronized to the Cloud, where a license can be assigned to the user. These steps are described in more details below. It is important to note, that during user synchronization, the user's SAP password is not transferred to the cloud.

Maintaining user-employee reference

You can maintain a reference between SAP user and employee personal number in order to:

• assign technicians to service orders in SAP - the technician gets assigned as a personal number

• log in the FSM mobile app using a username instead of the personal number
  
  

The reference between the employee personal number and the SAP username is maintained as described below:

1. Launch the transaction PA30, enter the Personal number, press Enter:

Open

2. In the Info type field enter 0105, in the Subtype field enter 0001, choose the ‘Edit’ button:

Open

3. In the field ID/number enter the SAP username:

4. Save the changes.

Adding User to configuration

Enter a personal no. or SAP username in transaction /PACG/ECM_MAINT_USER - FSM users. After creating new entries/changing existing entries and pressing the SAVE button, all the created/updated technicians should be automatically sent to FSM. In the transaction version delivered in Add on 2105 and above, an employee (personnel number) record linked to the user is sent and updated as well.

Sending user data to cloud (relevant for older FSM Cloud Connector versions)

The manual user/employee sending should be performed if in your FSM Cloud Connector version the older user maintenance transaction is still used. After having added user account for Cloud synchronization, the user data has to be sent to the cloud. In order to do that, an FSM Cloud Connector menu should be opened (transaction code /n/pacg/ec while in SAP main menu) and Send user master option should be selected.

On a selection screen it is possible to select a user (or several users), whose data are to be transferred to the Cloud. Upon execution respective IDOCs and Cloud messages are sent and in effect respective users are created / inactivated in the Cloud.

Sending employee data to cloud (relevant for older FSM Cloud Connector versions)

This step is relevant for add-on version 2102 and older. Besides sending users, it is also a good idea to synchronize with the Cloud the employee data. Employee data can be used in the Cloud as a fallback, when a given user account hasn't been synchronized to the cloud. In order send employee date to the Cloud, an FSM Cloud Connector (E4C) menu should be opened (transaction code /n/pacg/ec while in SAP main menu) and Send employee master option should be selected.

On a selection screen it is possible to select a company code and personal area of the employees to be deleted. Upon execution, the program sends to the Cloud data of all the employees that match the specified criteria.