Maintaining user-employee reference
It is necessary to maintain a reference between SAP user and employee personal number for the following reason: when a service order is created in SAP, it is possible to assign technicians to it. The technician gets assigned as a personal number. On the other hand, when the user logs in to the mobile application, he uses a username instead of the personal number. In order to make the service call available to the given user in My Service Calls screen, we have to assign the service call to a username, not to the personal number. In order to achieve the above, the FSM Cloud Connector Data Extractor, while generating a message for a service order (service call in the Cloud) tries to determine a username for the personal numbers entered in the service order as technicians. If the user can be determined, username is used instead of the personal number and – in effect – the service call becomes assigned to the given user in the mobile application.
The reference between the employee personal number and the SAP username is maintained as described below:
1.Launch the transaction PA30, enter the Personal number, press Enter:
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In the Info type field enter 0105, in the Subtype field enter 0001, choose
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button:
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3.In the field ID/number enter the SAP user name:
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4.Save the changes.
Adding User to configuration
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On a selection screen it is possible to select a user (or several users), whose data are to be transferred to the Cloud. Upon execution respective IDOCs and Cloud messages are sent and in effect respective users are created / inactivated in the Cloud.
Maintaining user-employee reference
It is necessary to maintain a reference between SAP user and employee personal number for the following reason: when a service order is created in SAP, it is possible to assign technicians to it. The technician gets assigned as a personal number. On the other hand, when the user logs in to the mobile application, he uses a username instead of the personal number. In order to make the service call available to the given user in My Service Calls screen, we have to assign the service call to a username, not to the personal number. In order to achieve the above, the FSM Cloud Connector Data Extractor, while generating a message for a service order (service call in the Cloud) tries to determine a username for the personal numbers entered in the service order as technicians. If the user can be determined, username is used instead of the personal number and – in effect – the service call becomes assigned to the given user in the mobile application.
The reference between the employee personal number and the SAP username is maintained as described below:
1.Launch the transaction PA30, enter the Personal number, press Enter:
...
2. In the Info type field enter 0105, in the Subtype field enter 0001, choose
...
button:
...
3.In the field ID/number enter the SAP user name:
...
4.Save the changes.
Sending employee data to cloud (relevant for older FSM Cloud Connector versions)
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