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Determination what will be send sent from ERP as an address depends on what kind of partner roles will be assigned to Customer in ERP Masterdata and what will be set be set in transaction /PACG/ECM_CCUST. Address for business partner is taken from address of chosen partner role in specify field.
Please be aware that this customization works only when account group of customers is same in customer master data and transaction /PACG/ECM_CCUST
If in transaction /PACG/ECM_CCUST field “S.Role Ship to” is filled by customer partner role SH/SP then address of this partner will be send as FSM business partner address type – ship to. Otherwise only option to send FSM Business Partner type ship to – field “Role SHIP TO” needs to be filled by partner roles SH/SP.
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PARTNER FUNCTION CUSTOMERS AS SOURCES FOR CUSTOMER’S ADDRESS
Only partner functions SOLD-TO, SHIP-TO, BILL-TO or PAYER can be used for addresses of customers sent to FSM.
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SOLD-TO and SHIP-TO will always be used for address determination by default. BILL-TO or PAYER can be used only if they’re entered in field “Role for BILLTO” in transaction /PACG/ECM_CCUST field “Role for BILLTO” is empty, then it is not possible to send FSM Business Partner address type “Bill to”. In addition, this field should be filled by partner roles Bill-to (BP), Payer (PY) or Sold-To (SP) otherwise address will be not provided to cloud. If for some reason user wish to send Customer Sold-to partner role to FSM as a bill to it is possible. To enable this functionality field S.Role Billto - General customizing for Customer.
ADDRESS TYPES IN FSM
In SAP FSM there are 3 address types for customers:
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Partner functions BILL-TO or PAYER can only be sent as addresses of type “bill to”. For partner functions SHIP-TO or SOLD-TO you can decide if their address should be sent to FSM as type “bill to” or “ship to”.
To do this, enter roles SH or SP in one of the fields below in transaction /PACG/ECM_CCUST needs to be filled by value SP (Sold-to).
- General customizing for Customer, (e.g. address determined from customer’s partner function sold-to will be sent to FSM as customer address of type “bill to”)
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If there will be no role roles SH, SP, PY, BP are not entered in the mentioned fields in of transaction /PACG/ECM_CCUST, but a customer will have maintained has those partner roles maintained in ERP Masterdata , then the address will be sent to the cloud FSM but FSM address type will be OTHER. |
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