/PACG/ECM_CCUST - General customizing for Customer

Address-related fields from this transaction can also be accessed via /PACG/ECM_BP_ADDR - Address Determination for Business Partners → Partner Functions.

In SAP FSM, a customer has standard and non-standard Bill-To and Ship-to addresses. In this table, the cloud address type can be mapped to the appropriate SAP Roles.

Customizing per account group - /PACG/ECM_CUST_KTOKD - General customizing for Customer (with mult. Acc. Group) - has priority over the general one (hereby described), if maintained.

Learn about the partner role-related fields (Business Partner address determination): Business Partner Address

SendDelCust

Send deleted customers to FSM.

Customers marked for deletion in SAP ECC/S4 will not be deleted from FSM (i.e. customer/address idocs will be sent without the deletion flag). Keep this setting disabled to be able to remove from FSM customers marked for deletion in SAP (i.e. generate idocs with the deletion flag).

If this setting is disabled is full sync is being performed, customers with deletion flag will not be transferred to FSM at all.

No currency

If activated, field ‘WAERS’ (Currency) will not be filled into outbound Customer idocs, therefore the assigned currency will not be found in Customer records in SAP FSM.

As a consequence, during expense creation all allowed currencies will be available (not only the one assigned to the reference object’s customer).

Enabled currency

In transaction /PACG/ECM_CCUST - General customizing for Customer, field ‘No currency’ is unchecked.

Transfer a customer to SAP FSM with transaction /PACG/ECM_CUSTMASTER - Customer, address, contact person.

Notice that in the outbound customer idoc (/PACG/ECM_ITYPE_CUST_SINGLE), field ‘WAERS’ is filled with customer’s currency name.

In SAP FSM the customer’s record contains information about the assigned currency.

Create an expense for an activity whose service call has the test customer assigned.

Notice that only one currency is available – the one assigned to the customer.

Disabled currency

In transaction /PACG/ECM_CCUST - General customizing for Customer, field ‘No currency’ is checked.

Transfer the customer to SAP FSM with transaction /PACG/ECM_CUSTMASTER - Customer, address, contact person. Notice that in the outbound customer idoc (/PACG/ECM_ITYPE_CUST_SINGLE), field ‘WAERS’ cannot be found.

In SAP FSM the customer’s record doesn’t contain information about the assigned currency.

Create an expense for an activity whose service call has the test customer assigned. Notice that all currencies allowed in the company can be used for expense posting.

Create BP contact

[ ] - Inbound Contact objects (e.g. generated during customer creation in the Self-service module) will be stored as ‘Contact Person’ of the related Customer. Recommended for SAP ECC systems.

[X] -Inbound Contact objects will be stored in SAP as new Business Partners with partner role ‘Contact Person'.

(S4)PACG 200 SP04

Send Attachment

If not marked, attachments added to customers (in transaction XD02, or CV02 for DSM) will not be transferred to SAP FSM as Business Partner attachments (visible in FSM master data).

(S4)PACG 200 SP15 Cust on req

(Send Cust/Contact on request)

When enabled, Customer master data is sent to FSM together with:

Service Call,
Service Contract,
Sales Offers,
Sales Orders,

whenever a Customer is used as their Business Partner.

Additionally, Customers Contact Person master data is also sent to FSM together with Service Call when its used as a Contact Person by this Service Call.

When this functionality is enabled, customer master data (and its contact person) won’t be sent to FSM:

during Full sync,
via sending transaction, unless ‘Force sending’ is enabled or the object was sent to FSM earlier,
via events, unless the object was sent to FSM earlier.