Maintaining user-employee reference
It is necessary to maintain a reference User accounts are synchronized between SAP user and employee personal number for the following reason: when a service order is created in SAP, it is possible to assign technicians to it. The technician gets assigned as a personal number. On the other hand, when the user logs in to the mobile application, he uses a username instead of the personal number. In order to make the service call available to the given user in My Service Calls screen, we have to assign the service call to a username, not to the personal number. In order to achieve the above, the FSM Cloud Connector Data Extractor, while generating a message for a service order (service call in the Cloud) tries to determine a username for the personal numbers entered in the service order as technicians. If the user can be determined, username is used instead of the personal number and – in effect – the service call becomes assigned to the given user in the mobile application. and FSM. As such, in order to enable a mobile user, the user's account has to be prepared in SAP first, then synchronized to the Cloud, where a license can be assigned to the user. These steps are described in more details below. It is important to note, that during user synchronization, the user's SAP password is not transferred to the cloud.
Maintaining user-employee reference
You can maintain a reference between SAP user and employee personal number in order to:
assign technicians to service orders in SAP - the technician gets assigned as a personal number
log in the FSM mobile app using a username instead of the personal number
The reference between the employee personal number and the SAP username is maintained as described below:
...
2. In the Info type field enter 0105, in the Subtype field enter 0001, choose
...
the ‘Edit’ button:
...
3. In the field ID/number enter the SAP user nameusername:
...
4. Save the changes.
Adding User to configuration
You can either add Enter a personal no. or SAP username as relevant user to in transaction /PACG/ECM_MAINT_USER - E4C FSM users with addresses.
Please ensure not to maintain both for one person. In case SAP users are maintained, please maintain info type 0105 / subtype 0001 in corresponding HR mini master of the person.
...
After creating new entries/changing existing entries and pressing the SAVE button, all the created/updated technicians should be automatically sent to FSM. In the transaction version delivered in Add on 2105 and above, an employee (personnel number) record linked to the user is sent and updated as well.
...