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Configuration Step | Customizing transaction |
Maintain dispatching-related customizing for the relevant order types, e.g. if an activity should be directly dispatched/released on the FSM planning board after service order release in SAP ECC/S4 or which user status should be set to operation after activity assignment in FSM. | /PACG/ECM_SCTD – Service Call types definition: Overview and Detail, field ‘Release activity’, ‘Planning status’, or /PACG/ECM_VSCTD - Service Call types definition (cluster view) or /PACG/ECM_SCTD_ALV - Service call types definition (ALV) |
Determine how the operation’s control key should change after activity assignment to an internal or external (subcontractor) technician |
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