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Configuration Step

Customizing transaction

Specify if automatic billing/debit memo request should be created after checkout. Check if unprocessed idocs exist for a service order before proceeding with final confirmation for operations.

/PACG/ECM_SCTD – Service Call types definition: Overview and Detail, fields ‘Automatic billing’, ‘Check IDOCs’

Optionally review failed service call/activity idocs directly from GOS menu

SM30, table SGOSATTR, learn more: https://proaxia-prod-doc.atlassian.net/wiki/spaces/PFCC/pages/37136054/PACG+ECM+SCTD+Service+Call+types+definition+Overview+and+Detail#(s4)PACG200-SP05-Unproc.Idoc-Stat--%5BhardBreak%5D(User-Status-for-Unprocessed-Idocs)

Map the rating levels from SAP FSM with own values

/PACG/ECM_SRAT - Service Rating

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