Widget UX Details
Co-Browsing widget is displayed in Home Page Dashboard. In order to find this widget user selects the profile icon and then the option "Add Widget". At the next page user selects the widget to add to dashboard.
| Title | Co-Browsing |
|---|---|
| Description | Live queue of incoming client help requests |
| Component | CoBrowsing |
| Entity Dashboard | Home Page Dashboard |
Widget Functional Details
Widget Grid List
Widget columns
- Action
- PIN
- Start Page
- Waiting Time
- Meta Information
Widget Redirection
This widget is a Live queue of incoming client help requests
A possible customer visits My site and selects "Get Live help'. Then a ticket with a unique number is created which now appears in co-browsing widget. The sales person can press the link and navigate to My site.
The sales person and the prospect customer can use co-browsing facilities:
- Screen sharing
- Chatbox integration
- Video and voice chat
- Secure Messenger
- Document share