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Widget UX Details

 Co-Browsing widget is displayed in Home Page Dashboard. In order to find this widget user selects the profile icon and then the option "Add Widget". At the next page user selects the widget to add to dashboard.

TitleCo-Browsing
DescriptionLive queue of incoming client help requests
ComponentCoBrowsing
Entity DashboardHome Page Dashboard

Widget Functional Details

Widget Grid List

Widget columns

  • Action
  • PIN
  • Start Page
  • Waiting Time
  • Meta Information

Widget Redirection

This widget is a Live queue of incoming client help requests 

A possible customer visits My site and selects "Get Live help'. Then a ticket with a unique number is created which now appears in co-browsing widget. The sales person can press the link and navigate to My site.

The sales person and the prospect customer can use co-browsing facilities:

  • Screen sharing
  • Chatbox integration
  • Video and voice chat
  • Secure Messenger
  • Document share
  • No labels