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The hereby described transactions apply for the PM order integration approach (Integration of SAP PM with SAP FSM). FSM Cloud Connector also supports:
Each approach has a different set of service call definition transactions. |
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Configuration Step | Customizing transaction | Corresponding sending transaction | |||||||||||
Assign plants relevant for service order transfer. Service orders assigned to them can be transferred to a given FSM company (use object type ‘SERVICECALL’) | |||||||||||||
Maintain FSM-relevant service order types. Make sure to set them as ‘active’. Customize service order type-dependent settings, such as service call dates determination.
| /PACG/ECM_SCTD – Service Call types definition: Overview and Detail or /PACG/ECM_VSCTD - Service Call types definition (cluster view) or /PACG/ECM_SCTD_ALV - Service call types definition (ALV) | /PACG/ECM_SCTMASTER - Service Call Type | |||||||||||
Specify contact person source | /PACG/ECM_ACTIVE – General Properties of E4C Activity, field ‘Cont. Person SO’ or /PACG/ECM_SCTD – Service Call types definition: Overview and Detail, field ‘ContactNotif’ | ||||||||||||
Maintain default service call values, such as a customer or plant/work center for service calls created in SAP FSM | |||||||||||||
Map SAP ECC/S4 service order priorities with FSM priorities | |||||||||||||
Optionally limit transfer of service calls to SAP FSM based on service order’s work center | /PACG/ECM_ SCTD_WCE - Service call type work center exclusion | ||||||||||||
Define which service order statuses make service calls relevant for transfer to FSM | |||||||||||||
Define ERP-equivalents (code and description) of standard FSM service calls statuses (Ready to plan, Technically complete, Cancelled). Map SAP ECC/S4 statuses/user statuses of a service order to the FSM statuses | /PACG/ECM_SCSTD_STAT - Service Call Status | ||||||||||||
Transfer PM activity types as service call problem types. PM activity types are retrieved during problem type transfer for FSM-relevant order types (see /PACG/ECM_SCTD). | /PACG/ECM_TRIG_SCPRT - Service Call Problem Type |
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Configuration Step | Customizing transaction | Corresponding sending transaction | |||||||||||
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Make sure that FSM activity generation is enabled for the relevant service order type. Regulate whether FSM activities should be directly dispatched or released on the FSM planning board right after service order release. Manage activity address source.
| /PACG/ECM_SCTD – Service Call types definition: Overview and Detail or /PACG/ECM_VSCTD - Service Call types definition (cluster view) or /PACG/ECM_SCTD_ALV - Service call types definition (ALV) | ||||||||||||
Make sure that FSM activity generation is enabled for the relevant service order status, field ‘Activity gen’ | |||||||||||||
Specify which control keys are relevant for activity transfer to FSM | /PACG/ECM_TKDEF - Control keys relevant for activity generation | ||||||||||||
Maintain basic FSM activity settings | |||||||||||||
Maintain internal activity types | |||||||||||||
Map internal and external activity types | |||||||||||||
Make sure that activity statuses (OPEN, CLOSED, DRAFT) are maintained. | |||||||||||||
Transfer the special activity UDF UDF COR_CLOUD_AssgPlan to SAP FSM |
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