Page Comparison

...

Configuration Step

Customizing transaction

Corresponding sending transaction

Assign plants relevant for service order transfer. Service orders assigned to them can be transferred to a given FSM company (use object type ‘SERVICECALL’)

/PACG/ECM_PLAS - Plant Assignment

Maintain FSM-relevant service order types. Make sure to set them as ‘active’. Customize service order type-dependent settings, such as service call dates determination.

Panel

panelIconId	1f4a1
panelIcon	:bulb:
panelIconText	💡
bgColor	#FFF0B3

Learn more about service call dates determination: https://proaxia-prod-doc.atlassian.net/wiki/spaces/PFCC/pages/1085374468/Activity+service+call+dates+mapping+SAP+FSM#SAP-%E2%86%92-FSM.1

[OBSOLETE AS OF (S4)PACG 200 SP12] /PACG/ECM_SCTD – Service Call types definition: Overview and Detail or /PACG/ECM_VSCTD - Service Call types definition or /PACG/ECM_SCTD_ALV - Service call types definition (ALV)

/PACG/ECM_SCTMASTER - Service Call Type

Specify contact person source

/PACG/ECM_ACTIVE – General Properties of E4C Activity, field ‘Cont. Person SO’ or [OBSOLETE AS OF (S4)PACG 200 SP12] /PACG/ECM_SCTD – VSCTD - Service Call types definition: Overview and Detail, field ‘ContactNotif’

Maintain default service call values, such as a customer or plant/work center for service calls created in SAP FSM

/PACG/ECM_SCTDD – Service call type – Default values

Map SAP ECC/S4 service order priorities with FSM priorities

/PACG/ECM_SCPRIOMAP -SAP priority mapping

Optionally limit transfer of service calls to SAP FSM based on service order’s work center

/PACG/ECM_SCTD_WCE - Workcenter exclusion/inclusion for service calls

Define which service order statuses make service calls relevant for transfer to FSM

/PACG/ECM_SCREQ - System statuses for service call transfer

Define ERP-equivalents (code and description) of standard FSM service calls statuses (Ready to plan, Technically complete, Cancelled). Map SAP ECC/S4 statuses/user statuses of a service order to the FSM statuses

Make sure to map SAP statuses with their FSM counterparts manually also in FSM, otherwise new activities won’t be displayed on the activity list in FSM:

/PACG/ECM_SCSTD - Status of Service Call

/PACG/ECM_SCSTD_STAT - Service Call Status

Transfer PM activity types as service call problem types. PM activity types are retrieved during problem type transfer for FSM-relevant order types (see /PACG/ECM_SCTD).

/PACG/ECM_TRIG_SCPRT - Service Call Problem Type

...

Configuration Step

Customizing transaction

Corresponding sending transaction

Status

title	FOR (S4)PACG 200 SP09 AND OLDER

Assign a default sales area for FSM activity generation and transfer for a given company (use object type ‘ACTIVITY’)

/PACG/ECM_SAASG - Sales Area Assignment

Make sure that FSM activity generation is enabled for the relevant service order type. Regulate whether FSM activities should be directly dispatched or released on the FSM planning board right after service order release. Manage activity address source.

Panel