FSM Cloud Connector supports the following sources of service calls:
Service/PM orders
Network orders
WBS elements
Service/PM notifications
In the last approach, service/PM notifications are used as FSM service calls and their tasks as FSM activities.
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Support for activities from PM notification tasks was introduced in SP08 of add-on 200 (2302). Please note that notification creation based on service call creation in FSM is not supported neither for PM nor for service notifications. |
In order to use notifications as service calls, the following customizing steps must be maintained:
Plant/sales area assignment of object SNOTC
Depending on whether plant or sales area assignment is used for object SNOTC in transaction /PACG/ECM_EOAS - Object Assignment, maintain plant or sales area assignment for a relevant company.
In transaction /PACG/ECM_PLAS - Plant Assignment:
In transaction /PACG/ECM_SAASG - Sales Area Assignment:
Notification types relevant for service call transfer to FSM
In transaction /PACG/ECM_SCTDQ VSCTDQ - Service call types (SN) definition maintain notification types relevant for service call transfer to FSM. Make sure to mark them as active and select ‘GenFSMActivity’.
/'Generate FSM Activity'.
Then transfer them to FSM with transaction /PACG/ECM_SCTMASTER - Service Call Type.
Service call status
In transaction /PACG/ECM_SCSTD - Status of Service Call maintain notification status relevant for service call transfer and activity generation.
Planning plant or planning plant
In transaction /PACG/ECM_SNOT_GENER – General properties specify which notification plant should be considered for service call transfer.
Activity type mapping
In transaction /PACG/ECM_ACTMAP - SAP Activity Code Mapping maintain mapping between a notification type and the relevant FSM activity type (preferably ASSIGNMENT). Such mapping is necessary for activity generation based on notification tasks.
Task codes relevant for activity generation
In transaction /PACG/ECM_TGDEF - Task codes activation specify which notification task codes and groups are relevant for activity generation and transfer to FSM.
Responsible person task role for activities dispatched in FSM
In transaction /PACG/ECM_SCTDQ VSCTDQ - Service call types (SN) definition specify the task role meant for storing technician data, after activity assignment in FSM.
Task code update after activity assignment
In transaction /PACG/ECM_TCDET - Task code determination enter how code groups in a notification should be adjusted after activity assignment in FSM.