Case no.
You can specify whether confirmations created for time efforts/work time should be always final, finalized after checkout or never automatically finalized. This is configured with the following fields:
Example customizing variants:
Case no. | Customizing | Time effort/work time... confirmations | Post-checkout (‘dummy’) confirmations | ||||
1 | ON [‘X’] 1 | Confirmations will be created as final. Dummy (zero) post-checkout confirmations will not be created at all. | |||||
2OFF [‘ ‘] | Confirmations will be created as not final. They will be finalized after checkout. | Dummy (zero) confirmations will be created as final. Info | | 3 | ‘OFF’ + disabled field always-final deactivated + https://proaxia-prod-doc.atlassian.net/wiki/spaces/PFCC/pages/2094727169/PACG+ECM+VSCTD+-+Service+Call+types+definition#Finalize-confirmations-after-checkout activated | Confirmations will be created as not final and checkout will not finalize them either. Dummy (zero) confirmations will not be created at all. Info | . They will be finalized after checkout (with a dummy post-checkout confirmation) |
3 | https://proaxia-prod-doc.atlassian.net/wiki/spaces/PFCC/pages/2094727169/PACG+ECM+VSCTD+-+Service+Call+types+definition#Confirmations-always-final deactivated + https://proaxia-prod-doc.atlassian.net/wiki/spaces/PFCC/pages/2094727169/PACG+ECM+VSCTD+-+Service+Call+types+definition#Finalize-confirmations-after-checkout must be offdeactivated | Confirmations will be created as not final and checkout will not finalize them either. |
Case 1 example
The following confirmation is created for an inbound time effort. The confirmation is final. No additional (zero) confirmation is created after checkout.
Case 2 example
The following confirmation is created for an inbound time effort (picture on the left). The confirmation is not final. An additional (zero) confirmation is created after checkout and it is final (picture on the right).
Summary of confirmations:
Case 3 example
The following confirmation is created for an inbound time effort (picture on the left). The confirmation is not final. No additional (zero) confirmation is created after checkout. For this combination, the following settings (picture on the right) are required.
