S4 Service Order integration supports 3 4 scenarios for Reserved Materials. The process of reserved material is determined by selecting properly Item category for material on service order. Integration is based on SAP Best Practices.
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On the S4 Service Order there is no more possibility to select directly plant and storage location for the item. The settings to determine plant/storage location can be found in standard configuration. For more information please check this note 3147151 - Explanation of determination plant & storage location in CRM Service Order and Service confirmation - SAP for Me. |
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Reservation on technician storage location
The prerequisites are that the technician must be an owner or additional owner for the selected storage location in /PACG/ECM_WRHSE. The “All technicians” option in /PACG/ECM_WRHSE must be disabled.
In transaction /PACG/ECM_VLOAST it is necessary to add entry with object type BUS2000146, relevant for material and Item category SRVM and must be assigned to Shipment type ‘No advanced shipment':
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In transaction /PACG/ECM_IWLON entries with 291/292 movement type must be added.
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Creating Reservation
The User must select the relevant Item category for this scenario is ‘Service Part’:
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which is added in Connector configuration /PACG/ECM_VLOAST:
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After changing status to Release on item level, the Material Reservation document will be created in Transaction history of Service Order:
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The entry with 'R' Process type and 'V' advanced shipment type will be created in table /PACG/ECM_LORMAT after saving Service Order.
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Additionally, system will trigger RMAT idoc when correct line will be created in the table.
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After changing status to Release on item level, the Material Reservation document will be created in Transaction history of Service Order:
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Material consumption
For consumption process recommended movement type is 291 in material settings /PACG/ECM_VLOTD:
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Properly processed Idoc leads to newly created Confirmation on Lean Order. This confirmation contains material and material document with movement type:
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DC Reservation
The “All technicians” option in /PACG/ECM_WRHSE must be enabled for relevant storage location.
As in the Van stock scenario, in transaction /PACG/ECM_VLOAST it is necessary to add entry with object type BUS2000146, relevant for material and Item category SRVM and must be assigned to Shipment type ‘No advanced shipment'.:
In transaction /PACG/ECM_IWLON entries with 991/992 movement type must be added (copy of 291/292).
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In transaction /PACG/ECM_RMGM action for goods issue must be setup as below (recommended a copy of 291 GM):
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Creating Reservation
Process starts by adding Item with Item category ‘Service Part’User must select the relevant Item category which is added in Connector configuration /PACG/ECM_VLOAST:
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After release the Service Order, material reservation will be created in transaction history. In next step Post goods issue via MIGO is necessary with reference to that reservation:
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When technician use material from FSM, then incoming GOODREC idoc will be generate:
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In this scenario, there is no goods movement during consumption, due to since the materials were have already been booked to in the service order:
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SD Reservation
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This scenario has different process flow when compering to the PM order scenario. Connector integration supports case 2 scenarios: the first one when Service Parts are already in stock in warehouse, the second when Service Parts are not in stock in warehouse and Purchase requisition is required. More information about that business scenario scenarios can be found on the official SAP documentation: Advance Shipment Scenarios | SAP Help Portal. |
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Entry in /PACG/ECM_VLOAST with relevant Object type for material and Item category SRVU and must be assigned to Shipment type 'L':
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Entry in /PACG/ECM_IWLON with movement type 291 and Special stock 'W':
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The process starts from selecting SRVU relevant item category for material in S4 Service Order:
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When item with material will be Released, the Sales Order and Purchase Requisition Material reservation will be created in Transaction history:
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The next step is creating Purchase order against Purchase Requisitions. Document type should be NB standard PO in me21n transaction:
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After creating Purchase Order, it is necessary to create Goods Receipt with reference to Purchase Order in MIGO transaction:
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After posting Goods Receipt, the material document will be visible on Service Order in Transaction History:
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At this point the outbound delivery can be done with reference to the Sales Order via vl01n transaction. Picked Qty must be filled, then Post Goods issue for creating material document:
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The outbound RMAT IDoc will be created in parallel with the completed outbound Post Goods Issue for Outbound delivery:
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Material Consumption
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