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The Communication Framework respects communication preferences by not sending notifications in case consent was not given.
Applications that display customer data include communication preferences.
SettingsSettings
General Settings
The General Settings are defined in the “Logistics - General->Logistics Execution->Vehicle Sales and Service->Customer Data Management->Communication Consents Management->Define general settings” IMG node.
Mark the "Consent Mng Act" checkbox to activate consents management.
If you plan to set the data controller on the Division level, you need to specify relevant data controller id (please see next step).
Set the default consent lifespan. It will be used to calculate the end date for consent validity period.
Set the processing purpose that is to be used legacy communication preferences in the OAS application.
Optionally, allow communication if consents were not defined. If enabled, communication is permitted if no consent records are available and the consent model for the stated purpose is opt-out
Data controllers definition
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The Data Controllers are defined in the “Cross-Application Components->Data Protection->Consent AdministrationLogistics - General->Logistics Execution->Vehicle Sales and Service->Customer Data Management->Define Data Controllers” IMG node.
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Whenever an OAS & Customer Portal user is updated, the communication methods are cloned to the corresponding Business Partner (if changed). Consents on OAS user have to be equal to the ones on Business Partner. The table below describes the synchronization rule.
BP assigned to OAS before change | Consents on BP | Consents on OAS | BP on OAS after change | Consents on BP | Actions |
None | - | No | None | - | Do nothing |
None | - | Yes | None | - | Save consents on OAS |
None | - | No | New BP | No | Do nothing |
None | - | No | New BP | Yes | Do nothing |
None | - | Yes | New BP | No | Copy consents from OAS to BP. Terminate consents on OAS |
None | - | Yes | New BP | Yes | Terminate consents on BP. Copy consents from OAS to BP. Terminate consents on OAS |
Old BP | No | - | New BP | No | Do nothing |
Old BP | No | - | New BP | Yes | Do nothing |
Old BP | Yes | - | New BP | No | Copy consents from old BP to new BP. Terminate consents on old BP. |
Old BP | Yes | - | New BP | Yes | Do nothing |
Displaying of consents versions
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