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Demand planning for Time based appointments is done using Workshop planner. Dispatch Monitor uses an already available master data, planned demands for Time based Appointments and acts as an extension to SRS Planning tool for optimally reallocating demands to resources.
Prerequisites
Customizing for Dispatch Monitor was setup according to configuration guide
User should be assigned the PFCG role roles ‘/DBE/WORKSHOP_CONTROLLER’ and ‘/DBE/SERVICE_ADVISOR_UI’ for accessing and working with ‘Dispatch Monitor’.
Master Data need to be properly setup
For unplanned appointments e.g. vehicle breakdown, the process starts with the VSS order (configured for day-based planning) as a leading order type which creates the ‘Day based” SRS appointment on save.
Time-Based (planned appointments) should be created using the current process of online appointment scheduling (OAS) or SRS Appointment to be planned using workshop planner.