Create a qualification group and specific qualifications in SAP ECC/S4
Transfer the qualifications (as Tags) to SAP FSM
Assign a qualification to a technician in SAP ECC/S4
Create a requirement profile and relationships in SAP ECC/S4
Assign the profile to a service order
Find a matching technician for the new activity in SAP FSM
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1.1 Create a qualification group and specific qualifications
Go to transaction S_AHR_61003929 and use option Create or use F6
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If the create option is not found, see the SAP note 2846423 - 'Qualification catalog is for display only' shows when running OOQA - SAP ONE Support Launchpad |
In the next window choose option “Qualification group”
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The result of these actions should be visible as a tree where qualifications are grouped in a qualification group.
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1.2 Transfer Tags to SAP FSM
In transaction /PACG/ECM_TRIG_TAG choose a relevant company ID and the ID of the qualification which should be sent. If you are not sure what is ID of Your qualification just choose company and use option “Proceed”
As you can see on the picture below, Tags which have already been transferred to SAP FSM were not sent this time (information “No changes in Object” is displayed).
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New skills should be visible in FSM Master data
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1.3 Assign qualifications to a technician
Go to transaction PPDPIM and choose the option “Person”. In the next field enter the technician’s personnel number. Go to edit mode.
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You should be able to see new qualifications assigned to your technician in FSM People Master Data, in tab ‘Skills’.
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1.4 Create a requirement profile and relationship
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Please note that the below described process depends on BAdI implementation for ‘REQUIREMENT’ objects. With the default BAdI implementation, ‘REQUIREMENT’ objects are transferred for activities based on the requirement profile assigned to a related service order operation. Learn more: /PACG/ECM_TRIG_REQ – Requirement |
Go to transaction PO17, name your requirement profile in field “Requirements profile (LO)“ and choose infotype “Object”. Then click the option ‘Create’.
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Check the new records and save.
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Also check Assign RP to service order and find matching technician |