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Activities released to technicians in FSM update personnel number in the related operation. Operation dates are also updated, as described here: https://proaxia-prod-doc.atlassian.net/wiki/spaces/PFCC/pages/1085374468/Activity+service+call+dates+mapping+SAP+FSM#FSM-%E2%86%92-SAP.
Configuration Step | Customizing transaction |
Maintain dispatching-related customizing for the relevant order types, e.g. if an activity should be directly dispatched/released on the FSM planning board after service order release in SAP ECC/S4 or which user status should be set to operation after activity assignment in FSM. |
, field |
‘Automatically dispatch/release activity’ |
Determine how the operation’s control key should change after activity assignment to an internal or external (subcontractor) technician |
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Next chapter: Activity execution |