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If a time task exists for a given activity (service order and person time tasks), it can be chosen as ‘task’ for time efforts created in the mobile app. This can generate an excessive number of tasks. For 5 operations, at least 10 tasks are sent (depending on /PACG/ECM_SOLAF - Subtasks - FilterActivity types for time tasks config it can be more) – 5 referring to the person, 5 referring to the service order. This approach is recommended when time tasks are not person but service order dependent.

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/PACG/ECM_SCG - Service call general settings

Disable generation of time tasks for technicians:

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/PACG/ECM_VSCTD - Service Call types definition / [OBSOLETE] /PACG/ECM_SCTD – Service Call types definition: Overview and Detail

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Activate the following fields:

• Send activity types as time tasks  (short label TAT active) - Work with CO activity type for time confirmation. Those activity types are sent per order as defined in transaction /PACG/ECM_SOLAF -

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• Activity types for time tasks .

• Generate time task for order operation (short label Send Time Task) - Send order operation as „task” for time effort capturing.

• Use time tasks’ act. type for conf./CATS (short label Act. Type as TT) - Activity type as time task.

• No time task for person (short label Not for person) - Do not send time task for person.

/PACG/ECM_SOLAF - Subtasks - FilterActivity types for time tasks

Enter activity type ranges allowed for time task generation:

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Steps

1. Create a service order of type YBS4 (the one set in /PACG/ECM_

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1. VSCTD - Service Call types definition

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1. ) and release it.

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2. Four /PACG/ECM_ITYPE_SCALL_TASK idocs are sent. Two reference an object, the other two a person. One pair for one activity type.

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Activity types taken from /PACG/ECM_SOLAF - Subtasks - FilterActivity types for time tasks .

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The time tasks can also be found by creating a query in the Analytics and Reporting Module.

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