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Service Order and Activities transfer in both direction SAP<=>FSM
Status title S4PACG300 Attachments on Service Order header
Status title S4PACG300 Time efforts
Status title S4PACG300 Material consumption
Status title S4PACG300 Material Reservation (only usage)
Status title S4PACG300 SP01 Status title S4PACG300 SP01 Expenses
Status title (S4)PACG 300 SP02
The provided solution by FSM Cloud Connector is based on SAP Best Practices. Please follow by instruction in SAP documentation to set up system correctly.
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Adding entry with Transaction Type ‘SRVO’ and Class/Interface ‘/PACG/ECM_CL_SRV_NOT_SRVO’ in SPRO => Service => Transactions => Additional Settings => Notification Class for Transaction Type (Setup program should cover this entry)
Adding entry to customizing /PACG/ECM_VLOTD with relevant order type
Adding Item properties in customizing /PACG/ECM_VLOI
Adding LEANORD object to /PACG/ECM_EOAS and then assign this object to plant in /PACG/ECM_PLAS (Setup program should cover this entry)
Set up statuses in /PACG/ECM_SCSTD
System Status I1002 (Open) - Activity Generation set as ‘no active'
System Status I1004 (Released) - Activity Generation set as ‘active’
System status I1005 (Completed) - Activity generation set as ‘no active’
Set up statuses in /PACG/ECM_SCREQ - add statuses from previous point
I1002 - Negative Selection - don’t send the Order
I1004 - Standard - send the Order
I1005 - Completed - send the Order
Enable option ‘Generate FSM Activity’ in /PACG/ECM_VLOTD - dedicated UDF COR_CLOUD_AssgPlan will be activated for Activity status
To handle incoming Lean Orders and Activities, the customizing for default master data’s values must be filled in /PACG/ECM_VLODS.
Attachments configuration must be maintained in /PACG/ECM_CUST_ATTA:
Add Cloud message type ‘SERVICECALL' to Object type BUS2000116 in Section Cloud Message to SAP object mapping
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In Lean Orders integration the statuses handling is quite different than in other order types. The relevant status for FSM Cloud Connector is status on Item level. The Lean Order can be send to the FSM Cloud when at least 1 Item has status ‘Released’:
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Please note that starting from SP14, a new configuration for statuses is available, though the previous configuration, located at /PACG/ECM_SCSTD2, is still accessible. Only one configuration can be active at a time to ensure proper status functionality. For more details, refer to /PACG/ECM_SCSTD. |
Attachments
The default attachment types for Lean Order is GOS type. However, the DMS type is also possible to use. To activate DMS attachments for outgoing and incoming messages, the following steps must be done:
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Message type /PACG/ECM_TIMEEFFIN for Time Effort must be assigned to new class /PACG/ECM_CL_S_IDOC_I_TIMEEFF1. This setting can be found in /PACG/ECM_CLSASSIGN:  |
Expenses
The Connector integration with SAP S4/HANA Service Order enables three types of expense postings:
Controlling – Documents can be posted in KB16n or KB23n.
Confirmation – Expenses are saved as confirmations directly within the SAP S4/HANA Service Order.
FI (Financial) – Documents can be posted to the Finance area using FB03.
Detailed maintenance and setup for expenses can be performed in the /PACG/ECM_VEXPNS transaction.