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If a technician was assigned to an activity directly in SAP ECC/S4 (see field ‘Release activity’ in transaction /PACG/ECM_SCTD https://proaxia-prod-doc.atlassian.net/wiki/spaces/PFCC/pages/2094727169/PACG+ECM+VSCTD+-+Service+Call+types+definition#(S4)-PACG-200-SP02-Automatically-dispatch/release-activity) and then unassigned from the service order operation, the special UDF COR_CLOUD_AssgPlan in the activity idoc will be set to ‘UNASSIGN’.
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No customizing changes are needed with regard to the UDF COR_CLOUD_ASSGPLAN |
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Consequently, after removing technician from a service order operation, the activity moves back to the activity list.
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Example
Make sure that field ‘Release activity’ in transaction /PACG/ECM_SCTD https://proaxia-prod-doc.atlassian.net/wiki/spaces/PFCC/pages/2094727169/PACG+ECM+VSCTD+-+Service+Call+types+definition#(S4)-PACG-200-SP02-Automatically-dispatch/release-activity is set to ‘Release’ or ‘Plan’.
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Assign a technician to an FSM relevant service order operation.
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